By John Rey Saavedra
CEBU CITY – Transitioning into a “silent airport,” the Mactan Cebu International Airport (MCIA) aims to cultivate a tranquil ambiance for travelers in the Central Visayas region.
According to Athanasios Titonis, CEO of MCIA, this transition seeks to enhance the travel experience for passengers, fostering a serene environment in line with international standards.
We continuously monitor advancements in the aviation industry to implement at MCIA, prioritizing the highest level of passenger experience. Our goal is to ensure that the passenger journey at MCIA aligns with global standards, inspiring foreign visitors to choose us as their gateway to discover the Philippines,” Titonis said in a statement.
Silent airports are characterized by their minimal or complete absence of announcements over loudspeakers.
The plan to adopt a noiseless airport terminal is expected to mitigate noise pollution and foster a serene atmosphere for travelers.
Instead of verbal announcements, silent airports would utilize visual displays, electronic signage, and mobile notifications to communicate essential information such as boarding times, gate adjustments, and security notices.
Singapore Changi Airport and Amsterdam Airport Schiphol are leading examples of airports worldwide that have successfully implemented silent airport practices.
While still in the initial phases, the airport on Mactan Island gradually reduces repetitive announcements while prioritizing essential ones.
Passengers could anticipate a smooth transition period until they become accustomed to a system where all announcements are eliminated.
Ricia Montejo, head of the airport’s customer experience section, said the move stemmed from actively listening to passenger feedback and identifying pain points.
“Passenger feedback and pain points have consistently served as primary drivers for change and advancement here at MCIA,” she said.
“Our operational philosophy revolves around the belief that the vacation experience begins the moment travelers set foot in our airport, and our commitment is to ensure a holistic experience by providing a peaceful environment,” she added. (PNA)
