BPI says services back to normal

April 17, 2019


BANK of the Philippine Islands (BPI) said all its banking services are now available after several channels were rendered inaccessible following a systems upgrade.
    In a Facebook post Friday, the Ayala-controlled bank announced that all financial transactions are available as normal.
    However, it warned its customers of slower access to its online and mobile platforms due to the surge of users.
    “We expect usage traffic and access to normalize within the course of the day.”
    On Thursday, BPI said its banking platforms “encountered some issues,” making them “temporarily unavailable or (with) limited services.” On the other hand, BPI branches operated yesterday in “a limited capacity.”
    The accessibility issues stemmed from a three-day systems upgrade conducted by the bank from April 5-7.
    During the downtime, banking services like automated teller machines, deposit machines as well as debit and prepaid card services, among others were unavailable.
    Various BPI branches were opened during the weekend to accommodate the transaction backlog.
    On Thursday, the Bangko Sentral ng Pilipinas (BSP) said it is aware of the post-migration challenges encountered by BPI after the recent upgrade of its core banking system.
    “The BSP team has been closely coordinating with BPI to ensure that their remediation efforts are on track to restore service levels to their clients,” the central bank said in a tweet.
    BPI posted a net profit of P23.08 billion in 2018, up 3% from a year earlier.



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