CAGAYAN DE ORO CITY (PIA)–With a vision of giving a “magical experience” to all patrons and visitors, SM City CDO Uptown, in partnership with the City Social Welfare and Development (CSWD) Cagayan de Oro, provided its frontline officers a briefing on proper handling of customers with disabilities.
The briefing was done by the CSWD with the help of Ms. Maria Liza G. Corpuz, an officer for people with disabilities, and partners who work to help this sector.
Lorely Sabal shared her experience with SM CDO DOWNTOWN Premier when one of her disabled children received assistance from the mall administration.
She said one time her child got lost during their shopping in the mall, luckily, the child was found by a security personnel and was accommodated at the mall administration office.
She was very grateful for the SM Mall’s assistance, then she said, “Who cares? SM Cares!”
She pointed out the contribution of SM in their continued support to extend quality services and projects that give importance to the needs of the PWD sector.
The CDO Council of PWD’s Rolando Damaolao shared basic information on how to use a cane for blind customers and how to treat it with respect.He shared that it is an extension of their vision for them to walk with minimal assistance.
Corpus also expressed her gratitude to SM City CDO Uptown for hiring some personnel from the sector, who also joined the briefing with all his colleagues.
She said it is only SM Mall that initiates a program for the PWD sector, and for that, she is very thankful.
Finally, SM CDO Malls are ready to welcome shoppers from the PWD sector. With a passion to improve customer services, SM is confident that their shopping experience will be magical. (SM CDO Uptown/PIA-10)