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Monday, December 5, 2022
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Goodbye text, hello app inbox!

GCash shifts from text notifications to ensure messages are legit

Leading mobile wallet, GCash, is set to move confirmation messages from text message inbox to the app inbox in a bid to improve security as well provide customers with easier access to their transaction history.

“GCash has been relentless in protecting the funds and personal data of our customers. Migrating the transaction confirmation messages from text messages to the app inbox will help ensure users are only getting legitimate messages regarding their GCash transactions,” said Ingrid Rose Ann Beroña, Chief Risk Officer of GCash. “Aside from improving security, we hope this move makes the experience of GCash users more seamless and convenient as we strive to make their everyday lives better.”

The e-wallet has been sending out text advisories about the migration to its customers. The move to the app inbox begins in September starting with the transaction confirmation messages of the “Pay Bills” feature, followed by messages for the “Send Money” and “Buy Load” services. These will instantly be accessible in the GCash app inbox and will also be shown on the “Activity” button which has the transaction history.

GCash has been ramping up efforts against fraudsters and scammers through its #SafeWithGCash campaign, as it urges its users to be extra vigilant when making transactions.

Aside from migrating the transaction confirmation messages to the app inbox, GCash has been proactively putting in place various security measures to ensure customers’ safety and security.

GCash has been employing state-of-the-art and real-time risk monitoring to capture various suspicious activities. Likewise, it has successfully barred and blacklisted fraudulent transactions in accounts. And to further beef up its campaign against fraudsters, it’s been partnering with the Philippine National Police–Anti-Cybercrime Group as well as the National Bureau of Investigation Cybercrime Division (NBI-CCD) to apprehend perpetrators.

The e-wallet has also been partnering with other government agencies like the Cybercrime Investigation and Coordinating Center (CICC) of the Department of Information and Communications Technology (DICT).

For added protection, GCash is also building an insurance portfolio to make their experience safer than ever including an Online Shopping Insurance which would protect users from online selling scams.

To report scams and fraudulent activities, visit the official GCash Help Center at https://help.gcash.com/hc/en-us or message Gigi on the website and type, “I want to report a scam.” GCash will NEVER send you a personal message to address concerns and will never ask for your personal information especially the MPIN and One-time Pin (OTP). Customers can also reach out to the official GCash hotline: 2882 for queries and other concerns.

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